American Communications Cooperative

[robinet]

Hi,

We need help to build the following application, which should run on a dedicated server. The goal is to be able to manage technical issues on industrial infrastructure without using a 24x7 call center ...

- the system will receive a request to process, with 2 lists of phone numbers.
- it will make SIP calls to the people on the first list ("managers"), until someone picks up the phone.
- when the "manager" has picked up the phone, he has to press "1" to confirm he accepts the call.
- If "1" is not pressed within 10 seconds, the system should hang up and continue calling on the first list.
- When a "manager" has confirmed, he will be connected to an empty conference room and the system will begin calling people on the second list ("agents").
- When an "agent" answer the call, he will be connected to the conference room.
- the "manager" may, at any time, press "*" to order the system to find another agent (ex : the agent is a voicemail ... !)
- in this case, the system will hang up the call with the agent and continue calling on the second list until someone answers ...
- when all is finished, the system should give some reporting (number of the manager, number of the agent, start and end time, ...).

Does it sound realistic ? It seems to me that Asterisk would be the right platform to create this but I am not an expert ...

Robert